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1.
A cubicle farm usually in India which you call up (which SHOULD be tech. support...) and they always put you on hold.

But once you get through, the person on the other end is nice enough, but hard to understand.
I wanted to get to Intel's customer care line, but got a call centre in India instead.
dodane przez Kelly Osbourne's Gimp maj 24, 2004
19 7
 
2.
Call Centres are a public relations disaster waiting to happen.
Gone are the days when you can talk to someone you can understand, now you are forced into GUESSING what the person on the other end of the line is saying.
Extremely frustrating when your problem is one of urgency.
"Gleetings from our Call Centre."
"No, the serial number is Whikey Bravo Eight Four Four" "Whis-kee Braaa-Voe"
dodane przez Tony Johnson marzec 24, 2006
20 11